Return & Refund Policy

At Selarya, we strive to ensure our customers are satisfied with their purchases. The quality of products will be strictly inspected and in accordance with international production standard. Therefore, you are advised to look over product pages for more details and accurately select size, colour and style. However, we understand that sometimes you might need to return or request a refund for a product. Please review our refund and return policy below to be aware of the conditions and procedures.

Returns

You can return your item(s) within 30 days of the date you received the package. To be eligible for a return, the following requirements must be met:

1. The item(s) must be in their original, unused condition, with all original packaging and labels intact.
2. A receipt or proof of purchase must be included with the return.
3. If the item(s) is damaged or defective, please provide a detailed description of the issue and, if possible, include photos as proof.

Please note that some products may not be eligible for return.

1. Any panties or handmade items possessing customized features.
2. All clearance items or items purchased with a gift card or store credit.
3. The product with stain, perfume smell or deforming and in their damaged packaging.

Refunds

You can apply for a refund within 30 days of the date you received the package. To be eligible for a refund, the following requirements must be met:

1. If there are distinct quality problems with our products, for example, loose or split seam and undone hem, cut or loose elastic band, loose or worn fastenings and so on, Selarya will feel sorry for this and make an active effort to tackle it. We are going to give you a full refund and you don’t need to send the item back.
2. If the return is done based on personal reasons, our company will introduce two useful solutions for this situation:
  • We are going to give you one hundred percent of your fees back, if you can pay the return shipping cost.
  • We will give you a partial refund (50% of the payment), and you can keep the item by yourself.
3. Defective products placed during clearance sales or promotional discounts are eligible for a refund.

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund request. If your return is approved, we will process the refund, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer's policies. If your account have changed during the time, you are suggested to inform us as early as possible.

Compensation time-frame

Cancellations are only accepted for full-priced items, within 120 minutes after an order is placed. If the order is cancelled you will get full refund. 
  • Paypal account refunds: 5-7 business days
  • Credit card refunds: 5-7 business days

Exchanges

1. If you wish to exchange an item for personal reasons, please contact us within 120 minutes of placing your order at support@selarya-london.com.
2. Within 7 business days of receiving the product, if you want to change your item for personal reasons, please contact us at support@selarya-london.com, we shall offer a best scheme for you.

Return Shipping

To return your product

1. Please mail it to: support@selarya-london.com with your order number, reason for return/exchange, and attach relevant materials (e.g., photos).
2. We will tell you the address of the nearest warehouse and initiate the return and exchange process.

Shipping fees

1. All shipping fees are non-refundable.
2. Return shipping costs are the responsibility of the customer.

Lost or Undelivered Packages

If your tracking shows “Delivered” but you didn’t receive the package:

  • Contact us with the tracking number, proof of non-delivery, any post office stamps or documentation.
  • We will investigate and assist in locating or compensating for the item.
Contact Us

If you have any questions regarding our refund and return policy, please contact our customer support team at support@selarya-london.com. One of our customer support specialists will help within 1 business day. And our customer support hours are Mon-Fri 9am-6pm GMT. We will be happy to assist you.