Return & Refund Policy
At Selarya, your satisfaction is our priority. If something isn't right — wrong size, defective item, or simply a change of mind — we've got you covered. Here's everything you need to know.
RETURNS
You can return your item(s) within 30 days of the date you received the package. To be eligible for a return, the following requirements must be met:
1. The item(s) must be in their original, unused condition, with all original packaging and labels intact.
2. A receipt or proof of purchase must be included with the return.
3. If the item(s) is damaged or defective, please provide a detailed description of the issue and, if possible, include photos as proof.
Please note that some products may not be eligible for return.
1. Any panties or handmade items possessing customized features.
2. All clearance items or items purchased with a gift card or store credit.
3. The product with stain, perfume smell or deforming and in their damaged packaging.
REFUNDS
You have 30 days from the date you receive your order to request a refund.
1. Defective or damaged item? Send us a photo and we'll issue a full refund immediately — no need to send the item back.
2. Changed your mind? No problem. Return the item in its original, unworn condition and we'll refund you in full. No questions asked.
3. Clearance or promotional items are eligible for a refund only in the case of a defect.
Once your return is received and approved, your refund will be credited to your original payment method within 3–5 business days.
CANCELLATIONS
Orders can be cancelled within 2 hours of being placed. Contact us immediately at support@selarya-london.com with your order number. Once cancelled, you'll receive a full refund within 3–5 business days.
After 2 hours, orders are already being processed and can no longer be cancelled — but you can still return the item once received.
Note: cancellation requests submitted outside business hours (Mon–Sat, 9AM–6PM GMT) will be processed the next business day. If your order has already shipped, cancellation is no longer possible.
EXCHANGES
Wrong size? No problem. Contact us within 30 days of receiving your order at support@selarya-london.com with your order number and we'll arrange a free size exchange — no extra cost to you.
Items must be unworn and in their original condition to be eligible.
HOW TO RETURN OR EXCHANGE
1. Email us at support@selarya-london.com with your order number and let us know if you'd like a refund or an exchange.
2. We'll send you the return instructions and address within 1 business day.
3. Ship the item back in its original, unworn condition.
SHIPPING FEES
We cover return shipping on all eligible returns and exchanges. Once we receive your item, we'll process your refund or send your new size at no extra cost.
LOST OR UNDELIVERED PACKAGES
If your tracking shows “Delivered” but you didn’t receive the package:
Contact us with the tracking number, proof of non-delivery, any post office stamps or documentation.
We will investigate and assist in locating or compensating for the item.
CONTACT US
If you have any questions regarding our refund and return policy, please contact our customer support team at support@selarya-london.com. One of our customer support specialists will help within 1 business day. And our customer support hours are Monday to Saturday 9AM to 6PM . We will be happy to assist you.