Shipping Policy
At Selarya, our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers every day and can offer the highest level of responsiveness.
1-PROCESSING TIME
Once confirmed, your order will be processed and shipped within 1–2 days. You will receive a confirmation email with the tracking link once your order has shipped. Please wait up to 48 hours for tracking information to be available after you receive the shipping confirmation. We cannot be held responsible for any delays caused by the shipping company.
2-DELIVERY TIME
- Standard Shipping (9-10 Days)
- Premium Shipping (5-6 Days)
- Express Shipping (2-3 Days)
Please note that these are estimates only, orders may arrive before or after the expected time frame. Orders may take longer due to a delay from the courier service. If you have not received your order after the expected time frame, please contact us with your order number so we can check your order.
3-WHAT DOES SHIPPING COST?
- Standard Shipping : Free
- Premium Shipping : $5
- Express Shipping : $10
4-CAN I TRACK MY PACKAGE?
As soon as you place an order with us, you will receive a tracking number in your email. If you have not received a tracking number, you can contact customer service at support@selarya-london.com. You can track your order here.
5-CHANGING SHIPPING ADDRESS
It is suggested for customers to ensure that the shipping address entered is accurate. Just in case, there is always a small window to correct an incorrect shipping address. If you want to update your delivery address, please contact us immediately at support@selarya-london.com.
6-MY PACKAGE WAS NOT DELIVERED BETWEEN THE STATED DELIVERY TIME. WHAT NEXT?
Contact customer service within 15 days by emailing support@selarya-london.com. We will then find out from the carrier where your parcel is. If you contact us after 15 days, we may not be able to track your parcel.
7-CUSTOMS & IMPORT DUTIES